CUSTOMER INFORMATION

Delivery information

Last updated: 14 September 2026

RongGo Store delivers eligible retail and carton orders from Dragon Mart 1, Dubai, to addresses within the UAE.

Delivery availability

Availability depends on the delivery area, the products in the order and current delivery capacity. Your available method, delivery fee and estimated delivery window will be shown or confirmed before you place the order. We do not currently offer checkout delivery outside the UAE.

Fees and timing

Delivery fees are calculated for the confirmed address. Estimates are not guaranteed and may change because of stock availability, traffic, weather, public holidays, access restrictions or events outside our reasonable control. We will contact you if a material delay affects an accepted order.

Address and contact details

Please provide a complete address, building or villa details, a reachable UAE mobile number and any access instructions. You are responsible for checking these details before confirming the order.

Receiving your order

Please check the number and condition of the items when the order arrives. If an item is missing, incorrect or damaged, contact us promptly and include the order number and photographs where useful.

Failed delivery

If nobody can receive the order, the address is incomplete or access is unavailable, we may contact you to arrange another attempt. A reasonable redelivery charge may apply if it is shown and accepted before the new delivery.

Pickup-only products

Some temperature-sensitive or specially marked products may be available only for store pickup. Their fulfilment restriction will be shown with the product and checked again before order confirmation.

A delivery order is accepted only after the products, destination, delivery fee and order total are confirmed.